Privacy policy
Last updated: February 15, 2026
Aqua Supply operates this website and online store (the “Services”). This section explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
Information We Collect
When you use our website or place an order, we may collect:
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Name
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Billing and shipping address
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Email address
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Phone number
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Order details
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Payment information (processed securely by third-party providers)
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Device and usage information (such as IP address and browser type)
We collect only the information necessary to operate our store and fulfill orders.
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate with you about your purchase
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Provide customer support
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Improve our website and services
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Prevent fraud and protect our business
We do not sell your personal information.
Payments
All payments are processed securely through third-party providers such as Shopify Payments or Stripe. We do not store full payment details on our servers.
Cookies
We use cookies and similar technologies to maintain your shopping cart and improve website performance. You may disable cookies in your browser settings.
Sharing of Information
We may share information only as necessary with:
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Shopify (our platform provider)
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Payment processors
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Shipping carriers
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Service providers who help operate our store
These parties receive only the information necessary to perform their services.
Data Retention
We retain order information as required for business, legal, and tax purposes.
Contact for Privacy Questions
For privacy-related questions, contact:
2. Refund & Cancellation Policy
Order Cancellations
All sales are final.
Orders may only be canceled within 30 minutes of purchase.
After 30 minutes, orders cannot be canceled, modified, or refunded for any reason.
Customers are responsible for reviewing all order details carefully before completing checkout.
To request a cancellation within the 30-minute window, email:
Returns
We do not accept returns.
All purchases are considered final once the 30-minute cancellation window has passed.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 5 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
If verified, we will provide a replacement or issue a refund at our discretion.
Shipping Delays
We are not responsible for delays caused by shipping carriers once an order has been dispatched. However, we will assist where possible if an issue arises.
3. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
4. Contact
For any questions regarding privacy, cancellations, or orders, contact: